Refund and Cancellation Policy

01Try before you pay

Every new installation gets a 14-day trial of the full platform — no card, no feature restrictions. The trial exists so that you can decide before any money changes hands, and we would rather you used it than paid for something that turns out not to suit you.

02Subscriptions

Subscription terms are non-refundable once purchased, because the software is delivered in full and immediately: on payment you receive a signup code or a licence extension that works at once.

Subscriptions do not auto-renew. Each term is bought deliberately, so "cancelling" simply means not buying the next one — there is no subscription to cancel and nothing that will charge you again. Your installation keeps running until the term you paid for ends.

03When we refund

We refund in full, without argument, if:

• you were charged more than once for the same term;
• you were charged but never received a working signup code or licence extension, and we cannot put that right;
• you were charged in error by us.

If something else has gone wrong, write to us anyway and explain. We would rather resolve it than have you feel cheated.

04How to request one

Email hello@algosutra.com with your payment id and what happened. We aim to respond within 3 working days. Approved refunds are returned by Razorpay to the original payment method, typically within 5–7 working days, subject to your bank.

05Trading losses